Account & Security
Passwords, two-factor authentication, recovery codes, and keeping your account locked down.
- Password requirements What makes a valid Cryolynx password, and how to choose a strong one.
- How to enable two-factor authentication Add an authenticator app so a stolen password alone cannot get into your account.
- How to disable two-factor authentication Turn 2FA off from your profile — and why you probably should not.
- Recovery codes Your backup way in when you cannot reach your authenticator app.
- Lost or changed your authenticator device How to get back in when your phone is gone, and how to avoid it next time.
- Your account is temporarily locked Five failed sign-in attempts lock the account for 15 minutes.
- Linked devices See which device is linked to your account, and unlink it.
- Why you get signed out automatically Sessions expire after a period of inactivity.
Still need help?
If the answer is not here, talk to us.