Why you are signed out after verification passes
Approval upgrades your account permissions, and those only take effect on a fresh sign-in.
When your verification passes, Cryolynx finishes setting up your account: your wallet is provisioned and your account is upgraded to the verified permission level that unlocks deposits, trading, Earn and withdrawals.
Those permissions are attached to your login session. Your existing session was created before the upgrade, so it still carries the old permissions — which is why you are signed out.
If the new sections still do not appear after signing in again, sign out fully and sign back in once more.
If they are still missing, open a ticket.
Was this helpful?
Glad it helped.
Sorry about that — open a support ticket and we will help you directly.
Related
- Why identity verification is required Verification is a legal obligation for South African crypto asset service providers.
- How to verify your identity Complete verification from your profile page with an ID document and a selfie.
- Which documents are accepted Government-issued photo ID, plus what makes a submission fail.
- What "under review" means Your submission is being checked. Here is what to expect while you wait.
Still need help?
If the answer is not here, talk to us.