Address tags and memos
Some coins need an extra identifier alongside the address. Leaving it out loses the deposit.
A handful of networks use one shared deposit address for many customers, and tell them apart with an extra value attached to the transfer. Depending on the coin this is called a memo, a tag, or a destination tag.
If the deposit screen shows one, it is not optional.
- Copy the deposit address into the sending wallet.
- Copy the memo or tag into the sending wallet's memo/tag field — not into the address field, and not into a note or reference field.
- Check both against the deposit screen before confirming.
A deposit sent without its required memo arrives at the shared address with nothing to identify it as
yours. Recovery is not guaranteed and is never quick. If it has happened,
open a support ticket straight away with the transaction hash, the coin,
the network, the amount and the time.
If no memo or tag is displayed for your coin, none is needed — leave the field on the sending side empty.
Was this helpful?
Glad it helped.
Sorry about that — open a support ticket and we will help you directly.
Related
- How to deposit crypto Generate a deposit address for a coin and network, then send to it from your other wallet.
- Choosing the right network The single most common cause of lost deposits, and how to avoid it.
- Using deposit QR codes Scan rather than type, to eliminate copy-paste errors.
- Deposit history and confirmations Track an incoming deposit and understand what its status means.
Still need help?
If the answer is not here, talk to us.