Why a CryolynxPay transfer was rejected

The usual causes, in order of likelihood.

Not enough of that coin

CryolynxPay sends a specific coin. Holding value in other coins does not help — you need enough of the one you are sending. The error tells you what is available versus what you tried to send. Use Convert to swap into the right coin first.

The balance is committed elsewhere

Coins subscribed to Earn, or reserved by an open order on the Exchange, are not spendable. Redeem the position or cancel the order to free them.

The recipient could not be found

Check the Cryolynx ID or email character by character. The email must be the one registered on their Cryolynx account.

Your account is not verified

CryolynxPay needs a verified account. See how to verify your identity.

If none of these apply, open a ticket with the coin, the amount, how you identified the recipient, and the exact message you saw.

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