Using the contact form
Reach us without signing in.
The contact form is open to everyone, signed in or not. Use it when you cannot reach a ticket — you cannot sign in, or you do not have an account yet.
- Open Contact Us.
- Enter your name, a clear subject, and your email address.
- Describe the issue. The guidance in what to include in a ticket applies here too.
- Send. We open a support ticket and reply to the email address you gave.
Use the email address registered on your Cryolynx account where you can. A message from an unrelated address
about an account we cannot match takes considerably longer to deal with.
If you can sign in, the form files the ticket against your account, so it appears on your Support page and you are notified when we reply. Raising it from there directly is still the quickest route — see open a support ticket.
Do not send passwords, 2FA codes, recovery codes or identity documents through the contact form. Nobody
from Cryolynx will ever ask for them.
Was this helpful?
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Sorry about that — open a support ticket and we will help you directly.
Related
- Opening a support ticket The main way to reach us once you are signed in.
- What to include in a support ticket The details that let us resolve it on the first reply instead of the third.
- Reporting a security concern What to do if you think your account has been compromised.
Still need help?
If the answer is not here, talk to us.